Last Updated: May 2019
Children are not eligible to use our Websites and we ask that minors (under the age of 18) do not submit any personal information to us or use our Websites. Our Websites are not directed to children under 18 years of age. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at firstname.lastname@example.org. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.
250 Northern Avenue
Boston, Massachusetts 02210
Information We Collect
Content. We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our products, services or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include (“passively-collected Personal Information”).
Navigational Information. We also collect “Navigational Information” such as your IP address as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Some Navigational Information may be associated with Personal Information.
Analytics Information. We and our analytics provider collect and store analytics information when you use our Websites and/or our products and services to help us improve our Websites, products and services. This analytics information consists of web browsing behavior collected through a combination of HTTP beacons and cookies. Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. “Usage Data” is aggregated data about a group or category of services, features or users that does not contain Personal Information. Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer. Some of our products contain a feature that sends information about the version of the products on your systems (“System Information”) to us. System Information includes information about (i) the server environment in which the product is operating: OS type and version, language and locale settings; (ii) user client information, for example: browser type and version, native client type and version, and client device specifications (e.g. screen resolution, OS version, device type, etc.). You can disable our collection of analytics information from products via the administrator settings or by blocking collection at the local network level.
How We Collect Information
We collect your information in the following ways:
Log Files. We may collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites using log files, when you use our Websites and/or our products and services. There is also information about your computer hardware and software that is automatically collected by our Websites. This information may include, but is not limited to, your computer’s Internet Protocol address, browser type, the web page you were visiting before you came to our site, information you search for, domain names, access times and referring website addresses. We may also collect information about the fact that you use certain features and functionality of our service and your responses to our surveys and research initiatives. This information is used by us for the operation of the Websites, to maintain quality of the Websites, and to provide general statistics regarding use of the Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Cookies. Like most websites, we use “cookies” and web log files to collect information to track site usage and trends, to improve our service, and to deliver a customized experience when you use our Websites and/or our products and services. A cookie is a small data file that is placed on your computer, mobile phone or other device by a web server and enables us to recognize you when you return to our site or log into our service. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time – for example, when you return to the same website, the information you previously provided can be retrieved, so you can easily use the features that you customized. We may use “persistent cookies” to save your registration ID and login password for future logins to the site. We may also use “session ID cookies”, which expire after a short period of time or when you close your browser. Session ID cookies are used to identify a particular visit and are used to enable certain features of the site or service, to better understand how you interact with the site and service, and to monitor aggregate usage and web traffic routing on the site. We set a cookie and use local storage in your browser that contains information that we use to identify you for the functional site features described below with respect to our current third party vendors Marketo, Drift, Clearbit, Uberflip, Addthis, Segment, Fivetran, FeedOtter, Metadata.io, LiveRamp, LinkedIn, Facebook, Twitter, Citrix, Eventbrite, Meetup, EventFarm, Cvent, Zapier, Salesforce, Wistia, VWO, Hotjar, Vimeo, YouTube, Zendesk, Google AdWords, Google Tag Manager, and Google Analytics. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Websites. We keep track of the pages you visit on the Websites, in order to determine what parts of our store and the Websites are the most popular. This data is used to deliver customized content and advertising on the Websites to visitors whose behavior indicates that they are interested in a particular subject area.
During Installation of Our Products. During installation, our software products and services may ask you to “opt-in” to the collection of diagnostic information regarding your use of our software or hardware in order to help our engineers improve our products or services. If you opt in, you agree that we may collect, maintain, and use information about the operation of our products and services.
Service Providers. We monitor the activity on our Website using common software tools and third party service providers. We collect and track information on use of the Website including referral sources, search terms, network information, IP addresses, computer and browser types, and content viewed. Unless combined with Personal Information, this other data does not personally identify any user of the Website. We may also use third party service providers to collect and track statistical information regarding the use of the Website, and to prevent our servers from being abused.
How We Use Information We Collect
General. We use the information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:
- Provide, operate, maintain, improve, and promote our products and services;
- Enable you to access and use our products and services;
- Process and complete transactions, and send you related information, including purchase confirmations and invoices;
- Communicate with you, including responding to your comments, questions, and requests; providing customer service and support; providing you with information about services, features, surveys, newsletters, offers, promotions, contests and events; providing other news or information about us and our select partners; and sending you technical notices, updates, security alerts, and support and administrative messages. Generally, you have the ability to opt out of receiving any promotional communications as described below;
- Monitor and analyze trends, usage, and activities in connection with our products and services and for marketing or advertising purposes;
- Investigate and prevent fraudulent transactions, unauthorized access to our products and services, and other illegal activities;
- For other purposes about which we notify you.
Use of Personal Information. We may use your Personal Information and other information you provide us to (i) provide our Websites and our products and services to you and administer your use of our Websites and our products and services, (ii) to provide you with products or services that you purchase from our online store, (iii) to communicate with you and fulfill requests you may make, including requests for technical support, (iv) to provide you with information and announcements with respect to our products or services, (v) to provide you with further information and offers from us or carefully selected third parties that we believe you may find useful or interesting, including newsletters, marketing or promotional materials and other information on services and products offered by us or third parties, and (iv) provide other companies with statistical information about our users – but this information will not be used to identify any individual user. We may also use the information provided by you or obtained through your use of our Websites or our products or services to improve our products, services and Websites, and improve your browsing experience by personalizing the Websites.
Use of Credit Card Information. If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Sharing of Your Personal Information
We Never Sell Personal Information. We will never sell, rent or otherwise provide your Personal Information to any third party for marketing purposes.
Community. Our Websites offer publicly accessible community services such as blogs, forums, bug trackers, and wikis. You should be aware that any information or content you provide in these areas may be made public and read, collected, and used by others who access them. Your posts may remain even after you cancel your account.
Business Transfers. We may sell, transfer or otherwise share your information to a third party in connection with a merger, acquisition, reorganization or sale of assets of RStudio or in the event of bankruptcy of RStudio and you agree that any such third party will have the right to continue to use your Personal Information and other information that you provide to us or which we obtain through your use of the service.
Aggregated or Anonymized Data. We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.
With Your Consent. We will share your personal information with third parties when we have your consent to do so.
Security and Retention of Your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card information) is collected on our store, it is protected by our third-party credit card processor. Although we use industry standard security measures, the Internet is not a 100% secure environment and we cannot, and do not, ensure or warrant the security of any information you transmit or store using the Websites. There is no guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards and we are not responsible for third party circumvention of your privacy settings or our security measures. You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your account.
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our company, products or services. We retain information about our customers for as long as we need it to provide service to the customer. We will delete this information from our servers at an earlier date if you so request, as described in “Opting-Out and Unsubscribing” below.
If you have submitted a valid GDPR data subject access request to exercise your right to be forgotten we will delete your personal data within 30 days of the request.
If you are an individual based in the EU you can request a copy of your personal data and you can update any incorrect information.
If you are an individual based in the EU, you can ask to have your personal data removed, or in some cases limit our processing of personal data. This does not apply when we need to keep your personal data for legal reasons.
We may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be made public and may be collected and used by others. We will correct or delete any information you have posted on our servers if you so request, as described in “Opting-Out and Unsubscribing” below.
Compliance with privacy laws and regulations
RStudio is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). You agree not to use our Websites, products or services in a manner that would violate laws protecting an individual’s privacy rights, health or financial data, including the Health Insurance Portability and Accountability Act of 1996 as amended (HIPAA) and the Gramm-Leach-Bliley Act and its implementing regulations, the Privacy Rule and the Safeguards Rule.
International Transfer of Information; EU-U.S. Privacy Shield Framework
By using our Websites, products and/or services, you have given us your express and informed consent to transfer the data that you provide to us to the United States and to process it in the United States. To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States. This Privacy Statement shall apply even if we transfer Personal Information to other countries.
If you have an unresolved privacy concern related to personal data processed or transferred by RStudio pursuant to the Privacy Shield Principles that RStudio has not addressed satisfactorily, please contact (free of charge) our U.S.-based third party dispute resolution provider by clicking here. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Your Rights as an Individual Based in the EU
In compliance with the Privacy Shield Principles, RStudio commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact RStudio at: email@example.com.
Access to your information: You have the right to request a copy of the personal data we hold about you.
Correcting your information: We want to have accurate data. Please contact us if you think the personal data you provided to us is not up to date or correct.
Deletion of your information: You have the right to ask us to delete personal data about you if it no longer is required for the purpose it was collected, you have withdrawn your consent, you have a valid objection to us using your personal data, or our use of your personal data is contrary to law or our other legal obligations.
Objecting to how we may use your information: You have the right at any time to require us to stop using your personal data for direct marketing purposes. In addition, where we use your personal data to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal data unless there are overriding legitimate grounds to continue.
Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal data. This right might apply, for example, where we are checking the accuracy of personal data about you that we hold or assessing the validity of any objection you have made to our use of your personal data. The right might also apply where this is no longer a basis for using your personal data but you don’t want us to delete the data. Where this right to validly exercised, we may only use the relevant personal data with your consent, for legal claims or where there are other public interest grounds to do so.
Automated processing: If we use your personal data on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your personal data with your consent or as part of a contractual relationship with you.
Withdrawing consent using your information: Where we use your personal data with your consent you may withdraw that consent at any time and we will stop using your personal data for the purpose(s) for which consent was given.
Please contact if you wish to exercise any of these rights. You can find the contact details below under “Opting-Out and Unsubscribing”.
Your California Privacy Rights
RStudio qualifies for the alternative option. We have a comprehensive privacy statement, and provide you with details on how you may either opt-out or opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.
If you are a California resident and wish to request information about how to exercise your third party disclosure choices, please email us at firstname.lastname@example.org.
Opting-Out and Unsubscribing
Reviewing, Correcting and Removing Your Personal Information. Please check the following link for your current subscription preferences – https://www.rstudio.com/about/subscription-management/. If you provide us with your Personal Information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records
- To otherwise opt out of receiving solicitations
To exercise any of these rights, please contact us at email@example.com, or by sending us postal mail to:
250 Northern Avenue
Boston, Massachusetts 02210Attn: Privacy
We will promptly change, correct, or delete your information.
To Unsubscribe From Our Communications. You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, revising your subscription settings online at https://www.rstudio.com/about/subscription-management/ or by sending us email us at firstname.lastname@example.org, or by sending us postal mail to:
250 Northern Avenue
Boston, Massachusetts 02210
How You Can Opt Out of Web Tracking. There are several ways to opt out of web tracking:
Most browsers allow you to block third-party cookies or prevent cross-domain tracking. This will limit the cookies that can be set by third-party scripts. This will not completely eliminate tracking by some third-party services though as they may use first-party cookies.
Most browsers also allow you ask not to be tracked (it sends the “Do Not Track” request header). If you have enabled this feature, we will not track the pages you visit in a way that enables us to connect them to your personal information. Your page views may still be collected anonymously though. Many of the third-party services we use for collecting anonymous data also respect the Do Not Track setting.
Third Party Vendors. Some of the vendors we use that may collect Personal Information on our behalf are as follows: