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Knowledge Base

Features of Support

For a detailed description of our professional product support coverage, please see the Support Agreement.

  • Product notifications
  • Software updates and patches
  • 24x7 self-help resources
  • Product documentation
  • Knowledge Base
  • Education and training resources
  • Webinars and videos
  • RStudio Community
  • Email support during business hours
  • Response within 8 business hours, 9am - 5pm US Eastern excluding holidays and weekends
  • Severity-based escalations
  • Unlimited tickets

Supported Pro product versions

These versions of RStudio Team products receive standard support services according to our Support Program.

Product Supported versions Supported Until
RStudio Workbench / RStudio Server Pro 1.3.1093-1 March 31, 2022
1.4.1103-4 July 31, 2022
1.4.1106-5 August 30, 2022
1.4.1717-3 December 31, 2022
RStudio Connect 1.8.6 June 30, 2022
1.8.8 October 31, 2022
1.9.0 January 31, 2023
2021.08 February 28, 2023
RStudio Package Manager 1.1.6 December 31, 2021
1.2.0 May 31, 2022
1.2.2 August 31, 2022
Shiny Server Pro 1.5.15 May 31, 2022
1.5.16 July 31, 2023
RStudio Pro Drivers 1.7.0 September 30, 2022
1.8.0 December 31, 2022

All other versions are no longer under support.

Stay in the loop

To sign up for Product Information emails, please visit the Email Subscription page.

Support for RStudio's professional products is available via email from 9-5 ET Monday through Friday, excluding weekends and holidays. Support specifically excludes host environment, system integration, and open-source programming language topics, but we are happy to help with any RStudio-product-specific questions you may have. The full support agreement can be found here.

Looking for OS and Browser Support?

Find that on our Platform Support page

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